Refund policy

Return & Refund Policy

At XO Brand & Beauty we take pride in providing quality products designed to support healthy, thriving locs. Please review our return and refund policy carefully before placing your order.

All Sales Final

Due to the nature of our haircare products and hygiene standards, all sales are final. We do not accept returns or exchanges on opened, used, or tampered products.

Damaged, Incorrect, or Missing Items

If your order arrives damaged, defective, or you received the wrong item, please contact us within 3 days of delivery at info@ with:

Your full name
Order number
Clear photos of the item(s) and packaging
Description of the issue

Once reviewed, we will gladly offer a replacement, store credit, or refund if approved.

Order Cancellations

Orders may only be canceled within 12 hours of purchase. Once your order has been processed or shipped, cancellations are no longer available.

Shipping Issues

We are not responsible for delays caused by carriers, incorrect shipping addresses entered at checkout, or packages marked as delivered by the shipping provider.

Please double-check your shipping information before placing your order.

Refund Processing

If a refund is approved, it will be issued to your original payment method within 5–10 business days, depending on your bank or payment provider.

For all questions regarding your order, please contact us at:

info@

Thank you for supporting!