Do you have any questions? Check out our Frequently Asked Questions below. If you still need help please contact us.

TRACKING & DELIVERY

When will I receive my tracking number?

Tracking numbers are sent by email once your order has been processed and shipped.

How do I track my order?

Use the tracking link sent to your email to follow your package status.

My tracking hasn’t updated. What should I do?

Please allow 24–48 hours for tracking updates after your order has shipped.

What if my package says delivered but I don’t see it?

Check with your carrier, neighbors, or front office first. THE XO Brand & Beauty is not responsible for lost or stolen packages once marked delivered.

SHIPPING

How long is processing?

Orders are processed within 5-7 business days before shipping

How long does shipping take?

Shipping time depends on the carrier and your location. Most orders arrive within 3–7 business days after processing.

Do you ship on weekends?

Orders are processed Monday–Friday. Weekend and holiday orders begin processing the next business day.

Can I change my shipping address?

Please contact us immediately after placing your order. Once shipped, addresses cannot be changed.

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